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Deal alert / Vangelis box set

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The newly announced Vangelis box set, Delectus, can be pre-ordered at a great price on Amazon France.

It’s just £38 right now (19 Nov, 14.45 GMT) which nearly £50 cheaper than the UK price at present. A reasonable chance this might not be honoured, but in it to win it and all that… Delectus will be released in February next year. You can read more about it here.

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Vangelis

Delectus

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Jaime

BoxSet and refund received !!
Fantastic price and excellent package.

Thank so much for the alert and your excellent work, Paul.

Klaus

After several mails between Amazon.fr and me they finally fulfilled their offer and credited me about half of the current price of EUR 90, but not the cost for p&p.
I’m still satisfied with the reduction because i had used the EUR 5-code, they sent me as an apology for not fulfilling the original offer, earlier.

Klaus

Being a bit late on this because i just noticed that the french Amazon has the box back in stock i also re-ordered it after consulting the customer service of them (in English) again letting them confirm (again) that they will honour the “Deal Alert”-price by re-funding me the price difference after confirming my new order.

Will let you know, too, if this is going to work out fine for me as well in the end.

jose

Shipped and refund here. Great!!!

Next time they will cancel orders we have to do the same.

Jaime

Hello Jose,

how did you do it after the cancellation of the original order?

Dave Thornhill

Order confirmed and shipped, arriving by next Friday – free postage and pre-order price honoured – patience paid off :-)

Michael Gibson

Quick service from Amazon.fr, ordered on 9pm on the 1st and delivered this morning.

Dave Thornhill

Just became available on amazon.fr – have ordered it and written to them to refund me as per their email of 21/01 – will advise how it goes

Michael Gibson

My new order has shipped and they have promised a refund of the price difference, I will let you know if I get it.

David

Gibson:
I got this message from Amazone.fr today:
“I want to assure you that we are working with our suppliers to provide us this article in the shortest time.”

Michael Gibson

Anybody received any news from amazon.fr if they will be getting the box set back in stock?

Manuel Guillen

Available right now at Amazon Spain for 78€

Manuel Guillen

That’s like 67 Pounds

DavyT

Yes, frustrating – I’m seeing reports on the Steve Hoffman forum of people getting their original amazon.fr order fulfilled at the cheap price – still no Amazon direct stock appearing available from their site on release day, yet readily available to order on ther Amazon European sites…

Neil Kelly

Just noticed Amazon cancelled mine too on the 19/01. Offered that Euro 5 off of next order too. Way to go Amazon!

Neil Kelly

Of course it was due out today. Only 3rd parties are selling it and at Euro 356. What’s going on?

David

I got the following reply from Amazon.fr. Seems it will be avalible on February 3.:

Respected Customer,

I have received your message and i am sorry to inform you that we could not dispatch your order because it was not in the stock. Simultaneously I inform you that if an item is out of the stock for long time them it’s automatically gets cancel by our system. So unfortunately your order # (DELETED) got cancelled by our system.

I inform you that the supplier of this product has changed availability of this item. However we know that you need this item very urgently So I contacted to supplier and inform them one of our customer need this item. Supplier assure us it will be again available on the site by 3rd February,2017

So I request you please reorder for this item and we will be happy to send it to you as soon as possible.

For information, any order paid by card is charged at the time of preparation of your package (just before leaving). So I want to confirm you we did not charge you for the previous item which got cancelled due to non availability.

I am well aware that your expectations were different when you placed your order. Our main concern is to offer a service of exceptional quality, it seems that we have not achieved this goal in your case and we are sincerely sorry. I hope you will offer us another chance to prove the quality of our services.

Thank you for your patience. Soon on Amazon.fr

Dave thornhill

Okay…

I responded, in English, via the Amazon.fr website (run that and the english site side by side to navigate if need be)- via the ‘Help’ link (‘Aide’) then ‘Need More Help?’ (‘Besoin d’aide supplémentaire’), then ‘Contact Us’ (‘Nous Contacter’).

On the next page, go to section 2 and click on the drop down menu, last option is ‘Contact us in English’ and state your case from there…

and to update…

I received a very nice, slightly broken english reply that basically apologised, advised that it was ‘canceled by our services because it is no longer available from our supplier’, they cannot reinstate my order… BUT…. they’have in-fact alerted our department in relation with our suppliers who will do everything possible to obtain this article as soon as possible on our site’ and finally…
‘Once the article will be available, you can place the order at the same pre-order price.

I advise you to consult our site from time to time to check the availability of this article. And then you can place the order once it will be available.

If in case the price of the article will increase, we will refund you the price difference of this article and also your delivery cost.’

:-) :-) :-)

So, mobilise, SDE warriors!

Dave

Michael Gibson

Dave,
I got a very similar reply, they promised to email me when in stock and I would get the original price but no mention of refunding the price difference or delivery cost.

Michael

Klaus

Thanks for sharing Dave, on behalf of your experience i wrote to them too and got basically the same answer.
So let’s hope it will be back in stock so that we can finally have the benefit of the original offer price.
To be aware when they re-stock it i registered on the product site so they can email me when they have the box again.

JJDelmas

I would like to know if there is anybody who pre-ordered it that will see his order complete. If it was really a case of stock-breaking, then some orders should be fulfilled… unless the stock was actually zero, and then, they would be lying. It would be much better from their side to admit the mistake and apologise.
It is quite amazing, though, that they were apparently flooded with orders at that crazy price and it has taken them… a whole month??? to realise the mistake, with even a pair of e-mails for adjustment of dates in-between. A shame.

jose

Here another one. Im going to write a complain now….in english

Dave thornhill

I just wrote to them asking to explain how they can cancel an order as out of stock when it hasn’t been released as yet, declining their voucher and asking if they could please reinstate my order and I’ll take my chances :-)

Michael Gibson

Did you write your email in French or English, if in French can you paste here so we can try as well
Thanks

dominic e

Same here, mobilise the SDE warriors! ;-)

Bridge

Oooooooo 5 Euros! Good compensation for the lie.

JJDelmas

My order has also been cancelled. Same e-mail.

Anil Prasad

Amazon.fr just cancelled me too. So much for the “Amazon guarantee.” Cute.

tom

I just ordered from amazon Germany – including delivery to the US it is $87 – almost twice the amount but still reasonable for 13 disc set. Hope it will be in stock February 3rd. Amazon.com charges 150 plus sales tax for FL…

David Arnholm

Same here. My order cancelled as well. :-(
I think I’ll write them a letter.

Kiki

Does anyone really know why this was cancelled?
Only due to the short price or to the record compagny delay ?

Richard Neal

I also got the “out of stock” B.S. email from amazon.fr. I’m gutted.

Michel Kempes

Same here, but used the voucher immediately…. so i have now 100th Window 3LP and Heligoland 2LP both Massive Attack for 50 euro all in… not bad .. ;-)

Jay Kranz

canceled for me as well. le sigh

adam shaw

Mine just got cancelled to , saying it was out of st

tom

thanks for cancelling, amazon.fr – not nice,. mon dieu!

steve p

Well I just cancelled my paul weller vinyl order from france … and then reordered it with the five euro voucher from the Vangelis set

Guy

Just done exactly the same! Thanks for the idea!

Neil

Of course it’s out of stock as it’s not been released yet. They must think people are idiots as this poor excuse is obviously a cover up to hide that the fact that they won’t honour that preorder price.

John Bommarito

I too received my cancellation notice. Grrr….

Jimmy Arnett

I too received an email telling me that the order had been cancelled and was given a 5 euro voucher. “insufficient stock”, probably “insufficient profit”. I guess they should be renamed Amazon.FU.

Julian Hancock

I got my email this morning ( 20 January) so looks like they didn’t contact everyone yesterday.

Still €5 is better than nothing. Probably be worth about £50 by Christmas

Andre

Same here. The real reason is probably the too low price, since it is available on other Amazon sites, albeit for a much higher price.

Sean

Got the same email. However, the AMAZON website also says “unavailable.” So for some reason They’re not getting it.

dominic edwards

Watch the stock magically re-appear in the next few days at a higher price. It’s a big fib to get out of honouring the initial low price. They did this to me on the Garbage reissue deluxe mp3. I wrote to them when it became available at the higher price and got a standard poor cut & paste reply that didn’t address any of the points I’d raised in my email. I rang them in the end, spoke to a nice Caribbean lady who honoured the original price.

dominic edwards

Curious how none of the other Amazon sites are having ‘stock problems’. The fact that they are blatantly lying gets my goat, rather than being honest & saying ‘Sorry, we got the price wrong, we won’t be able to honour it’, which would have been slightly less annoying.

Andy

Ditto

Steve W

Just had the cancelled email this morning. Gutted, although hardly surprised.

Simon Harmsworth

… or not.

I’ve just had an email from Amazon.fr saying:
“we were forced to delete this article in limited edition, with your selection, due to out of stock at our supplier” [Google translation]

They are offering me a 5 Euro voucher instead…

Paul Mann

Received notification this morning that the order has been cancelled. Afraid it looks as if these will not now be honoured.

Michael Gibson

My order has been cancelled and they have given me a 5 euro voucher

Chris L

Just received an email stating that this item has been removed from my account!! Bastards!!

Ivo Peeters

I received an email today that my order was cancelled because of lack of stock at the supplier. Got a 5 euro voucher as compensation.

Ian Hicks

Just got the dreaded email from Amazon FR. They can’t get the stock so are deleting the order. I blame Hard Brexit ;-)

Manuel G

Cancelled :(
5€ voucher offered as compensation for disappointment

Rob Puricelli

I just received this email from Amazon.fr :-/ (translated by Google)

Hello,

We will contact you about your order xxx-xxxxxxx-xxxxxxx containing the item:

‘Vangelis: Delectus (Coffret 13CD – Limited Edition)’ (Asin: B01LZXTMZC)

Indeed, we have been forced to remove this limited edition item from your selection due to a stock shortage at our supplier. We are currently not able to tell you if this item will go on sale soon.

Please note that we only charge for items upon shipment. You have not been charged for this item and it is no longer included in your account.

Also and in exceptional commercial order, we decided to offer you a voucher of 5 euros. This coupon is only valid for items purchased in the Music: CD & Vinyl shop.

Please keep this code, which you will have to register on your next order:

You can use your coupon until December 31, 2017.

We are sincerely sorry for the inconvenience caused by this cancellation and thank you for your understanding.

Regards,

Customer Service
http://Www.amazon.com

Gutted :-(

Rob Puricelli

Thanks Paul! I noticed after I posted, but I’ve already used it anyway ;-)

John

Why can’t they just be honest about it?
Ah well, I was expecting this to happen. And the €5 coupon is nice.

Steve W

Having been advised by Amazon.fr that the despatch date has been brought forward to the beginning of February I rechecked this and although the site no longer shows it for sale I found it was still at the same price in my ordered items. Possibly may still be honoured?

Alex

Sadly Amazon fr just cancelled my 40 euro preorder….

Scott G

I have email conformation of my purchase.
Although I have had purchases delayed on delivery but I have not had one withdrawn because of wrong pricing. I think Amazon will honour the purchase unless it is silly money were talking about – e.g. UHD TV for a £1 that should be £1,000

Tonk

Their retail was way less than the euro dealer cost price – offer removed . . . software being hung (again) as I type this!

Matt

Not available at the moment on Amazon.fr :(